Knowledge Management infrastructure reflects the long-term foundations for knowledge management. In an organizational context, knowledge management infrastructure includes five major components:

  • organization culture
  • organization structure
  • organisation’s information technology infrastructure
  • common knowledge, and
  • physical environment (Becerra-Fernandez and Sabherwal, 2010).

Organization culture reflects the norms and beliefs that guide the behaviour of the organization’s members. It is an important enabler of knowledge management in organizations.

Attributes of enabling organizational culture include understanding the value of knowledge management practices, managing support for knowledge management at all levels, incentives that reward knowledge sharing, and encouragement of interaction for the creation and sharing of knowledge (Ambrect et al, 2001 as cited in Becerra-Fernandez and Sabherwal, 2010).