Learning organisation is the one that has developed the capacity to continuously learn, adapt, and change”. — B. P. Robbins and M. Coulter
Organisations operate in the dynamic environment. There are continuous innovations in information and computer technologies. Markets are global and customers are spread worldwide. Though the world has become global, customers all over the world are not the same. They are guided by their country’s culture, attitudes and beliefs.
In order to be successful, organisations should learn and respond to changes quickly. They learn about effectively challenging conventional wisdom, manage the organisation’s knowledge base and make the desired changes. All organisational members take active part in identifying and resolving work- related issues. In a learning organisation, employees practice knowledge management.
They continuously acquire, share and apply new knowledge in making decisions. In today’s world of competition, organisations that learn and apply new concepts have edge over competitors. “All organisations learn, whether they consciously choose to or not — it is a fundamental requirement for their sustained existence”.
a. Learn from experience
b. Adopt continuous development programmes.
c. Solve problems through systematic techniques
d. Transfer knowledge throughout the organisation through formal training programmes.
e. Create space and formal mechanism for people to think, ask questions, reflect and learn, encourage them to challenge the existing way of working and suggest improvements.
It “provides a healthy environment for natural learning.” It identifies individual needs, develops skills of people through training, reviews organisational policies and learns from experiences of its members. It makes use of experiences of managers to meet its strategies needs. Learning organisations are associated with internal renewal of the organisation in the face of competitive environment.