Emotional Intelligence

Emotional Intelligence or Intellectual Intelligence: Which is More Important in the Workplace?

Among all the good qualities that effective leaders bring to the workplace, research has proven that our emotional intelligence is more reliable than our IQ in predicting overall success (EI). EI is described as the ability to perceive and effectively manage our own and others’ personal emotions.

What is the Importance of Emotional Intelligence?

A strong proclivity for emotional intelligence, according to research published in the American Journal of Pharmaceutical Education, improves one’s ability to make sound decisions, build and sustain collaborative relationships, deal effectively with stress, and cope to a greater degree with constant change. To wit, it enables an individual not only to perform well in the workplace, but also in accomplishing various other goals and objectives in his or her life.

What are the Benefits of Emotional Intelligence for Managers?

EI is also important for workplace conflict resolution, which entails being able to guide others through uncomfortable circumstances, politely bringing issues to the surface, and establishing solutions that everyone can agree on. Leaders who take the time to comprehend other points of view attempt to find a middle ground in conflicts. You can try to make others feel heard by paying attention to how others respond to one another, which will make them more open to compromise.

What is the Importance of Emotional Intelligence in the Workplace?

Emotional intelligence in the workplace begins with each individual from the inside out.. It entails understanding different parts of your feelings and emotions, as well as devoting time to developing self-awareness, self-regulation, motivation, empathy, and social skills. The online Master of Arts in Leadership (MAL) degree from Ottawa University provides you with the tools to assess and analyse your emotional intelligence levels. You’ll also learn ways for increasing your emotional intelligence at various phases of your career.

The 5 Elements of EI by Goleman

So, how does emotional intelligence play a role in workplace leadership? Emotional intelligence contains five critical parts, according to Daniel Goleman, an American psychologist and author of the breakthrough book “Emotional Intelligence.” When controlled, these elements enable leaders achieve a greater level of emotional intelligence.


Emotional intelligence includes the ability to detect and understand one’s own emotions. Being aware of the impact of your behaviours, moods, and emotions on others goes beyond simply acknowledging your emotions. You must be able to monitor your own emotions, recognise different emotional reactions, and accurately name each feeling in order to become self-aware. Self-conscious people are also aware of the connections between their feelings and their actions.


The ability to control and manage your emotions, which isn’t to mean that you’re putting your emotions on hold and disguising your genuine feelings. It merely entails waiting for the appropriate moment and location to express them. It’s all about expressing your emotions in a healthy way when it comes to self-regulation. Self-regulators are more adaptable and versatile in their approach to change. They’re also skilled at defusing stressful or challenging situations and managing conflict.


In emotional intelligence, intrinsic motivation is also important. People who are emotionally intelligent are motivated by factors other than monetary gain, recognition, or acclaim. Instead, they are driven by a desire to meet their own personal demands and objectives.

Empathy – or the ability to comprehend how others are experiencing – is an essential component of emotional intelligence. However, it entails more than merely being able to perceive others’ emotional states. It also includes how you respond to others based on the information you’ve gathered. How do you react when you notice someone is unhappy, depressed, or disheartened? You may show them more care and concern, or you could make an attempt to cheer them up.

Social Skills
Another key part of emotional intelligence is the ability to interact well with people. True emotional knowledge entails more than just thinking about your own and others’ feelings. You must also be able to apply this knowledge in your everyday interactions and conversations. Managers gain from being able to form relationships and connections with their staff in professional situations. Workers gain from being able to form strong bonds with their supervisors and coworkers. Active listening, vocal communication skills, nonverbal communication skills, leadership, and persuasiveness are all important social skills.

Given all of these considerations, it’s easy to see why emotional intelligence is important in the workplace. If this research-based theory piques your interest as a business professional, a graduate degree in leadership might be perfect for you. Ottawa University’s online Master of Arts in Leadership programme is the best, fastest, and most economical in Kansas City. The Accreditation Council for Business Schools and Programs (ACBSP) has granted this competitive programme accreditation, indicating the excellent quality of business education provided. Ottawa University and its online programmes have been ranked near the top of the best colleges in Kansas City by U.S. News & World Report.