Communication is defined as the interchange of information or the transfer of information, ideas, or thinking from one person to another or from one end to the other. Communication, according to McFarland, is “a process of meaningful contact among human beings.” It is, more particularly, the process through which human beings sense meanings and come to understandings.” “An interchange of information, ideas, views, or emotions by two or more individuals,” Newman and Summer defined communication.
The process of conveying information from one person to another is known as communication. The goal of communication is to convey information. Whatever one wishes to communicate with another person must be properly understood by him, otherwise the communication’s objective will be thwarted.
Communication in an organisation enables the flow of information and understanding across various individuals and departments by utilising a variety of mediums and networks. This flow of information is critical for management effectiveness and decision-making in general, and for the human resource manager in particular, since he must communicate with department managers, employees and workers, and trade union leaders.
As a result, communication aids in better understanding others, reducing misunderstandings and promoting clarity in thinking and speech. People are also educated as a result of it. Interpersonal, intrapersonal, interdepartmental, and intra-organizational communication can be written or spoken, formal or informal, upward, downward, horizontal, diagonal, interpersonal, intrapersonal, interdepartmental, and intra-organizational.
People become more connected as a result of communication. Communication is a crucial management function that is intertwined with all other management responsibilities. It closes the gap between people and groups by facilitating the exchange of information and understanding. The most important part of communication is information. It is the data that is sent, received, investigated, analysed, interpreted, and saved. As a result, the manager must set out time to gather, evaluate, and retain data for decision-making and day-to-day operations.
The goal of communication is for management to get things done via others. People in the organisation should be educated on how to complete the tasks entrusted to them in the most efficient manner feasible. In any organisation, communication is critical.
1. Information Flow: Important data must flow continually from top to bottom and vice versa. Employees at all levels must be kept informed on the organization’s goals and other happenings. It is important to ensure that no one gets mislead. The information should be delivered to the employee in a language that he or she can comprehend. It is best to avoid using complex terms. Through the appropriate person, the correct information should reach the right person at the right time.
2. Collaboration: The actions of all employees in the organisation may be coordinated through communication in order to achieve the organization’s objectives. The core of teamwork is the synchronisation of all personnel’s activities.
3. Learning Management Skills: Communication promotes the flow of information, ideas, beliefs, perceptions, advice, opinion, commands, and instructions, among other things, in both directions, allowing managers and other supervisory employees to acquire managing skills from others’ experience. The sender’s experience is represented in the communication, and the person on the receiving end can learn from it by studying and interpreting it.
4. Preparing People to Accept Change: Proper and effective communication is a vital instrument in the hands of any organization’s management to bring about general change in the policies, methods, and work culture of the organisation, as well as to get employees to accept and respond favourably.
5. Fostering Positive Human Relations: Managers, workers, and other employees communicate with one another to share their ideas, opinions, and impressions. This allows them to better comprehend one other. They are aware of the hardships that their coworkers experience at work. As a result, the organization’s human interactions are improved.
6. Encouragement of subordinates’ ideas: On particular moments on any work, communication allows inviting and encouraging suggestions from subordinates. This will help you think more creatively. Honoring subordinates’ ideas will drive them to work harder and establish a sense of belonging to the organisation. It will give them the confidence to share information with their bosses without reluctance. It will give them the confidence to share information with their bosses without reluctance. Managers must be aware of their subordinates’ ideas, thoughts, remarks, responses, and attitudes, and subordinates should be aware of the same from their departments’ lowest level workers. Communication is Crucial: Effective communication is essential for effective management and improved labour relations. In today’s world, the rise of telecommunications and information technology, as well as increased competitiveness and complexity in production, have raised the importance of communication in large and small businesses of all sizes and types. A business CEO must be able to successfully interact with his superiors, departmental colleagues, and subordinates.
Principles of Communication:
Lack of effective communication renders an organisation handicapped. So to have effective communication certain principles are to be followed.
They are as follows:
1. Clarity: The principle of clarity means the communicator should use such a language which is easy to understand. The message must be understood by the receiver. The words used should be simple and unambiguous. The language should not create any confusion or misunderstanding. Language is the medium of communication; hence it should be clear and understandable.
2. Adequacy and Consistency: The communicator must carefully take into account that the information to be communicated should be complete and adequate in all respect. Inadequate and incomplete message creates confusion and delays the action to be taken The appropriate data must be in line with the organization’s goals, strategies, rules, and processes. The inconsistency of the message may cause mayhem and distort business objectives.
3. Integration: The concept of integration states that the efforts of the organization’s human resources should be merged toward the attainment of corporate objectives through communication. The goal of communication is to achieve a certain goal. The purpose of communication should be to coordinate the activities of employees at work in order to achieve corporate objectives.
4. Cost: Unnecessary communication system utilisation will increase costs. The communication system must be used effectively and in a timely manner, that is, when it is required. It is possible to achieve economy in the usage of communication systems in this way.
5. Feedback: If the recipient does not provide feedback, the objective of communication is destroyed. The purpose of communication is fulfilled when the receiver confirms receipt of the message in its proper perspective. Only in the event of written correspondence and communications sent over messengers is feedback required. In the event of spoken communication, the feedback is available right away.
6. Communication Network: A communication network is the path via which information travels from a sender or communicative to a receiver or communicate. This network is necessary for effective communication. The availability of a suitable network will also affect management performance.
7. Attention: The message conveyed must capture the receiver’s attention and motivate him to take appropriate action. The effective, truthful, and timely manager is successful in bringing his employees’ attention to what he is saying
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